Your order will be delivered with our local transport company GLS. Our shipping partner will deliver your parcel to your chosen delivery address. PLEASE NOTE that delivery can be taken place even 1 - 2 days later than the delivery date you choose as it depends on GLS. PLEASE NOTE that in Austria the name of the recipient must be written at the door and mailbox of the indicated address and the address must be correct. If this is not the case and the recipient is not home, the delivery will fail and no refund can be given. GLS will not call the recipient. They will leave a notification in the letter box if the recipient has the name written on it and the item can be picked up the next day at the nearest parcel station. IMPORTANT: Please verify the address and the last name of the recipient to make sure they are correct. In case you notice any error, please advise us ASAP, so we can inform the transport company.
FLOWERS / PRODUCTS MIGHT BE SIMILAR
The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes color shades can be different to the website image.
Depending on availability on the day if an exact color is not available, we reserve the right to replace with an alternative color and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request.
Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc. may change depending on availability on the day.
EXTRA GIFTS (ADD ONS)
If Teddy Bear, Vase or Balloons etc. are also ordered, they will be delivered with the flowers. We reserve the right to supply the item with a change of color/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red, white, champagne etc. only the brand name may change if necessary.
In regard to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
MANDATORY INFORMATION for delivery
We need to have the full and correct information as well as the local phone number of the recipient for your flower order. The florist will not call the recipient to ask for the delivery address.
Without these information provided by the customer, Internetforist.biz cannot guarantee the delivery of the order and a refund must not be given.
When our florist realises that the recipient address is incorrect, we will try to contact you. However, a delivery can be only confirmed with a lead time of 2 days, for instance if you order is for the 15th of June, we need to have the corrected address at the 13th of June.
Since the customer is responsible for the correctness of his information, Internetflorist will not be liable if the order cannot be delivered. In this case there will be no refund of the order.
There might a delivery charge will be displayed during the order process. Delivery charges depend on the area and the availability of our florist to deliver there. Some shops might refuse certain areas, in this case the order will be cancelled.
In case you require a flower delivery in a remote area, the florist might require an extra cost for this delivery. In this case we will contact you before the delivery.
As product availability may vary, we reserve the right to substitute similar products of equal or greater value. We do our best to ensure your gift is exactly what is shown online but due to circumstances beyond our control sometimes our suppliers may be out of stock of a certain product.
CHANGES ON YOUR ORDER
A change of delivery address and or the person, where the flowers should be delivered can only be guaranteed when it is made 4 days before the delivery date. If a change is sent with short term notice Internetflorist reserves the right to cancel the order. The same applies for changes of card message. If you want to modify the message of your flower order, we need to have it in written 4 days before the order should be delivered. Otherwise we cannot confirm the change of the text message. If you want to send a gift to a hotel, hospital or to a public building, we cannot guarantee the delivery. However, in the most cases of requested the item will arrive. For a delivery to such a location the full address and a phone number is even more important. Please provide in these cases all information you have in the delivery comment field (such as room number).
Due to any unpredictable events which are out of control from the local florist and
Internetflorist.biz, we cannot guarantee the delivery at the requested date. This includes all the current restrictions due to Covid-19. In this case the florist has the right to deliver flowers even a few days later.
If you need to cancel your flower order, please see that we need to have this request of cancellation of your specific order number in written 48 hours before the delivery date. All cases send to us after this deadline, a cancellation and refund cannot be guaranteed.
When you are not happy with the service provided and the flowers the recipient received, please send us a complaint in written and a picture of the bouquet. Kindly note that we need to have a picture from above and the side in order to see the full bouquet.
We must have the complaint within 2 days after the delivery date. Otherwise we may not be able to consider your complaint.
Flowers for Austria
Internet Florist is an international delivery network connected with many leading florists around the world. We are one of the leading International florists that offers flower delivery in over 100 countries. Our team of professional florists specialize in quality flowers, plants and gift baskets and we are famous for our great customer service.